PARKING FACILITY CALL CENTER SERVICES

Parker Technology bridges the gap between parking operators and their guests

overview

OVERVIEW

TAPCO has partnered with Parker Technology to help parking operators deliver a consistently excellent customer experience when an issue arises at an automated PARCS kiosk.

Their patient, well-informed customer service specialists answer intercom calls 24/7 and resolve them in under a minute.

Plus, they’re the only parking-focused call center that can deliver a face-to-face customer experience through two-way video. Adding this personal touch to your automation:

  • Enhances the customer experience
  • Provides metrics to improve operational efficiencies
  • Increases successful payments and outcomes

Parker Technology can even integrate with any TIBA device from TAPCO, such as ticket dispensers, payment stations and even parking structure doors.

Resolve 99% of parking problems in less than one minute

benefits

BENEFITS

The Parking Customer:  Provide your parking guests with a better parking experience

The Manager:  Collect revenue and make better decisions based on data

The Staff: Free up your staff to do other, higher-priority tasks, reducing interruptions and distractions

resources

RESOURCES

Customer Service Platform White Paper

Learn about:

  • The advantages of two-way video conferencing
  • Following up with your parking guests
  • Gathering better data

Solution Brochure

Intercom Compatibility Guide

24/7 Call Center Benefits