CLOSED LOOP CONTROL SYSTEMS
When there is a situation that needs immediate attention, TAPCO clients simply call in to their customer service rep and explain the difficulty. TAPCO technicians are then able to go into the network and call up the problem area on our computers through the phone lines. Diagnostics then take place until the problem is identified. We are able to restore normal operation quickly and efficiently in only a matter of minutes. Or, in the case of a knockdown or other mechanical problems, TAPCO can identify parts that need replacing, thus eliminating the need for two service calls and the time involved. Huge advantages are realized twofold for the municipality: First is the decreased need for trained repair personnel for service and the second is more timely response and repair of equipment.